HPD Service Requests · 10.06 Million Complaints · 2010–2026
Total ComplaintsiCumulative HPD housing complaints filed through NYC 311, 2010–2025 (10.06 million total).
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Peak YeariYear with the highest number of HPD complaints on record, indicating peak housing condition issues.
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2025 vs 2019iPercentage change in complaint volume comparing pre-pandemic 2019 to current year 2025.
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Heat/Hot Water ShareiPercentage of all complaints focused on heating and hot water issues, most seasonal complaint type.
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Median ResolutioniMedian days to close a complaint for closed cases resolved within 365 days.
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Bronx + Brooklyn ShareiCombined share of total complaints from two boroughs with highest complaint concentration.
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Annual HPD Complaint VolumeiTotal number of HPD complaints filed each year from 2011–2025, showing overall trend and pandemic impact.
Complaints by Borough (Annual Trend)iAnnual complaint volume by borough, showing geographic concentration and variation in housing condition issues.
Top Complaint Types (Stacked)iAnnual breakdown of seven major complaint categories: Heat/Hot Water, Unsanitary, Plumbing, Paint/Plaster, Electric, Door/Window, and Water Leak.
Borough DistributioniPie chart showing total complaint volume allocation across five boroughs for selected time period.
Borough RankingiRanked list of boroughs by complaint volume, including total, share percentage, and trend comparison to 2019.
Borough
Total
Share
Trend vs 2019
Seasonal Pattern (Monthly Totals, All Years)iMonthly complaint distribution showing winter heating spikes and seasonal variation in housing condition issues.
Heat Complaint % by MonthiPercentage of monthly complaints attributed to Heat/Hot Water, peaking in winter months.
Median Resolution Days (Trend)iYear-over-year median days to resolve HPD complaints, showing improving resolution times.
Complaint Growth by Borough (2019 → 2025)iComparison of complaint volume before pandemic (2019), during pandemic (2020), and recent (2025), with growth rates and compound annual growth rate (CAGR).
Data Source & Disclaimer: NYC Open Data 311 Service Requests (42.96M total rows), filtered to Agency=HPD (10.06M rows, 2010–2026). Complaint type names merged across the 2014 schema change (e.g., "HEATING" + "HEAT/HOT WATER"). 2010 borough data excluded (Borough field not populated). 2026 data is partial (Jan–Feb only) and excluded from trend analysis. Resolution times are median values for closed complaints within 365 days. This explorer is for informational purposes; consult NYC HPD for official statistics. This document was produced using Claude, an AI assistant by Anthropic, using datHere's qsv Cowork plugin. Content should be reviewed for accuracy.